In this roundup, we are going to take a look at some of the best issue and bug tracking software that dev teams use in 2020 to test, identify, document, prioritize, and manage bugs.
There’s a famous saying, “the only certainties in life are death, taxes, and bugs in code.”
There will always be a possibility that a tester will enthusiastically report a new bug. But what you may need to worry about is an unreported and unfixed glitch that ends up in production. No one wants to see that happen.
According to a study, software bugs cost the US economy $1.7 trillion in losses each year. In order to prevent losses caused by bugs in software and avoid client complaints, fixing the bugs is key to the successful completion of the software development projects within the least turnaround time.
Another study suggests that the Operations & Maintenance (O&M) of existing IT systems consists of ~75% of the overall IT budget in most organizations, leaving only ~25% for the R&D of new features and products.
So, how do you make sure that a project failure doesn’t happen to your team? You sure have smart devs and testers but are they need to be equipped with the right tool that will maximize their output.
To help you choose the right tool for your team, we have listed the best bug tracking software that brings your software product to the next level.
Features to Look for in Bug Tracking Software
But before we begin, let’s take an overview of the features that every quality bug tracking software must possess:
- Task Management: This is the ability to organize, monitor, prioritize, assign, delegate, and control that every team manager must-have in a bug/issue tracking tool.
- Customization: Bug tracking tools are not a “one size fits all” solution, you need to be able to configure them in a way that fits your team’s requirements.
- Collaboration: Lack of communication is a key reason for project failure; effective communication between devs and testers can be achieved through easy to use collaboration tools.
- Filtering: Being able to use desired filters saves you time and effort in browsing through the long list of to-dos in your backlog.
- Reporting: This is the ability to gather information about the bug, environment, module, severity, screenshots, etc.
The Best Bug Tracking Software in 2020
1. BugZilla – Open-Source Bug Tracking Software
BugZilla rhymes with Mozilla, and rightly so. This bug tracking software was created by Mozilla Foundation back in 1998. Bugzilla is open-source; hence no license is required.
Bugzilla is easy to use, general-purpose and makes overall bug tracking and reporting process a breeze. It contains a comprehensive range of tools within a minimalistic web-based UI.
Bugzilla contains both quick and advanced search options. It contains a powerful reporting tool that can generate charts and automate scheduled reports.
Its “insider group” collaboration feature provides a safe environment for discussion among team members. Speaking of safety, Bugzilla provides regular security patches and uses technology that prevents SQL injection, spammers, and brute force.
All of this makes Bugzilla a leading choice of large corporations and open source projects.
- Mark certain attachments and comments as private, and then they will be invisible to users who are not in the insider group.
- Run-on MySQL, PostgreSQL, and oracle.
- Add custom fields to your bug database.
- Fully supports Unicode, including multi-byte languages such as Japanese and Chinese.
- Displays bug lists in multiple formats, including atom, iCal, etc.
- You can control who can see time tracking fields.
- Advanced search system where you can create any search you want, including time-based searches, (such as “show me bugs where the priority has changed in the last 3 days”) and other very-specific queries.
Bugzilla is a free bug tracking software.
2. Jira – Best Issue Tracking Software
Check out our top picks for Jira alternatives.
Developed by Altassian, Jira is by far one of the most popular tools among the software quality assurance teams, particularly those working on agile projects.
Owing to its support for Scrum, Kanban, and Scrumban methodologies, Jira Software allows teams to flexibly plan based on their requirements.
Also, Jira boasts its very own JQL (Jira Query Language), allowing developers to effortlessly create queries and manipulate data within a short time.
Jira integrates with 3000+ third-party applications. Also, it integrates directly with the code development environments.
Jira is primarily an incident tracking software, which means that apart from software development, Jira can also be efficiently used for other operational areas, such as customer support, help desks, time tracking, etc.
- Create reports with real-time, actionable insights into how their team is performing sprint over sprint.
- Jira’s automation engine allows you to easily automate tasks and processes.
- Robust security backed by SAML SSO, enforced 2-step verification, automated user provisioning, and more.
- Create customer filters using Jira Query Language (JQL).
- Integrate with developer tools for end-to-end traceability.
- Customizable and easy to use Scrum, Kanban, and Scrumban boards that enable your team to produce maximum output in minimal cycle time.
- Easy scalability with 99.9% uptime SLAs and unlimited storage.
- Free: 10 users maximum, Scrum boards, Kanban boards, Backlog, Agile reports, Custom workflows, Roadmaps, Apps and integrations, 2GB storage capacity, Community Support
- Standard: At $10/month, 5,000 users maximum, Advanced permissions, Scrum boards, Kanban boards, Customizable workflows, Backlog, Agile reports, Roadmaps, Apps and integrations, Anonymous access, Audit logs, 250 GB file storage, 9-5 standard support
- Premium: At $14 per user/month, 5,000 users maximum, Advanced permissions, Custom workflows, Scrum boards, Kanban boards, Roadmaps, Backlog, Anonymous access, Agile reports, Audit logs, 99% uptime SLA, Apps and integrations, Unlimited file storage, 24/7 premium support
3. Mantis – PHP Bug Tracking Software
Mantis is a highly mature and stable open-source application. It is coded in PHP, which makes the installation process much simpler and gets started within minutes.
It works with MySQL, MS SQL, and PostgreSQL databases. Mantis is free for use, but if you would like it to be hosted, they do charge a quite affordable price.
Mantis has been around since 2,000 and they have coped up with changing times very well by modernizing their application with a mobile-optimized web UI.
It contains all the essential tools that are needed to get started with bug tracking. Moreover, it can serve as a generic issue tracking and project management tool as well.
- Alert your team and clients with notifications on issue updates, resolution, or comments.
- Deploy issue tracking across multiple projects.
- Change access control on a per-project basis.
- Customize your issue fields, notifications, and workflow.
- Supports Linux, Windows, and macOS on the server-side.
- MantisTouch version provides a mobile-optimized user interface for iPhone, Android, and Windows Phone.
- Project timelines with a live activity stream, time-tracking, and plenty of graphical reporting tools
Mantis BT is free and open-source. However, the pricing for their cloud version called MantisHub are as the following:
- Starter: At $4.95/month, includes 1 Project, 5 users – no expansion, Storage 1 GB, $3 per month per GB, Daily Backups, Software & Security Updates, API access
- Gold: at $22.95/month, Unlimited Projects, 15 users expandable, $10 per month for 5 users, Storage 4 GB, $2.25 per month per GB, Helpdesk Ticketing System, Daily Backups, Software & Security Updates, Email Support, Helpdesk for your customers via email, API access, Workflow Customizations and more.
- Platinum: at $45.95/month, Unlimited Projects, 30 users expandable, $10 per month for 5 users, Storage 10 GB, $2.25 per month per GB, Helpdesk Ticketing System, Daily Backups, Software & Security Updates, Email Support, Helpdesk for your customers via email, and more.
- Volume Licensing: Price varies based on the number of users, discounted for 120+ users, includes Unlimited Projects, Storage from 20 – 100 GB, See calculator for details, Helpdesk Ticketing System, Daily Backups, Software & Security Updates, Email Support, Helpdesk for your customers via email and more!
4. Redmine – Open-Source Issue Tracking Software
Redmine is another open-source bug/issue tracking system on our list. Likewise, it’s another powerful tool that offers various integrations, such as with SCM (Source Code Management Systems).
However, there’s one surprising exception – Redmine is not an issue tracking tool, it’s a project management tool that efficiently works with handling issues, features, tasks, bugs/defects, etc.
Redmine is a cross-platform and cross-database web-based bug tracking software and runs on the Ruby-on-Rails framework.
Since Redmine is primarily used for project management, it serves very efficiently as a platform for team collaboration, learning, and support. These features are must-haves for large teams working on complex projects.
- Integrates with various version control systems and includes a repository browser and diff viewer.
- Includes custom fields for issues, time-entries, projects, and users.
- Integrates News, documents, and files management.
- Allows web feeds and email notifications.
- Provides SCM integration, including (SVN, CVS, Git, Mercurial, Bazaar, and Darcs).
- Supports multiple LDAP authentication and REST API.
- Available in 49 languages.
Redmine is a free bug tracking software.
5. Rollbar – Bug Tracking Automation Software
While most bug tracking tools focus on monitoring and resolving bugs and issues, this entry in our list goes one step ahead. Rollbar is designed to help you debug your software in production, which makes it a perfect tool for agile deployment and continuous delivery in DevOps.
What distinguishes Rollbar even further is that it automates error monitoring and triaging. Also, it provides real-time feed and instant alerts to be aware of errors as they appear.
Rollbar automatically sends all the data needed to debug, including request params, local var values, browsers, IPs, and more. This way developers can find and fix errors more efficiently, as well as deploy code much faster.
- Automatically gathers data about an error (HTTP request parameter, browser, OS, language, etc).
- Provides various native integrations including Asana, GitLab, Bitbucket, Google Cloud, Jira, Trello, MSBuild, Slack, OpsGenie, Bash, Jenkins, and more.
- Automatically groups similar errors to reduce task redundancy for your dev teams.
- The Telemetry feature allows retracing browser events leading up to an error.
- Use webhooks and our full-featured REST API to create custom integrations, export data, and more.
- Assign errors to owners directly from within Rollbar, and they will be notified instantly.
- Your data is stored in secure AICPA SOC 1/2/3 compliant data centers.
- Free: 5,000 free error events per month
- Essentials: from $1/month, Real-time feed and alerts, Intelligent error grouping, Stack traces, telemetry, & more, Rollbar Query Language (RQL)
- Advanced: from $83/month, All Essentials features, Enhanced account dashboard, Multi-project feed, Versions
- Enterprise: pricing available on the quote, All Advanced features, SCIM provisioning, Priority support, and SLAs, Custom event volume
6. Bugsnag – Web-Based Bug Tracking Software
Bugsnag is an on-premise and cloud-based app that monitors and tracks errors, bugs, custom diagnostic data, workflows, feature additions, and more.
It is among the best issue tracking software that offers full-fledged automation in detecting bugs and create alerts. It provides diagnostic data and tools that enable your dev team to speedily prioritize, debug and fix exceptions.
Bugsnag is known to have monitored over 1 trillion application sessions from hundreds of top enterprises, including Airbnb, Eventbrite, Lyft, Mailchimp, Namely, Pandora, Shopify, and LinkedIn.
- Ability to show additional information to help debug such as audit trail of click events.
- Integrates with 84 external applications including GitHub and jQuery.
- Trace user actions leading to an error with Breadcrumbs
- Include custom data such as A/B test group or customer tier
- Track error rates by release and deploy
- Trace customer bugs by email, name, ID or domain
- Free: Unlimited monitored apps, Automatic error capture & end-to-end diagnostics, Error inbox with search filtering, and more.
- Standard: at $59/month, Everything in Lite, along with Advanced search & segmentation with custom filters, Key customer experience segmentation & prioritization, Custom notifications via email, Slack, and PagerDuty, and more.
- Enterprise: Everything in Standard, along with Advanced error segmentation & notification filtering, Feature flag & experiment stability monitoring, Single Machine & Clustered On-Premise, HIPAA, PCI & PHI compliance, and more.
7. Trac – Issue Tracking/Management Software
Trac is another open-source bug/issue tracking software specially designed for development projects and issue tracking, and can also be used for document management. It contains a minimalist design, integrated wiki pages, and the ability to link bugs to various tasks, files, and other bugs.
These elements make Trac stand out as one of the best issue tracking software to keeping your bug reports in order.
Trac is based on the web and is written using Python. When integrated with an SCM system, Trac can be used to browse through the code, view changes, view history, etc.
Also, there is a range of plugins available supporting additional features to Trac core, from anti-spam to Gantt charts and time tracking.
- Support for SVN and Git, and plugins for Mercurial, Bazaar, Darcs, Perforce, Monotome, and CVS.
- Ability to reconcile duplicate tickets.
- Contains a timeline of individual changes that show the order of events.
- Provides a “permission” system to control what users can and can’t access.
- Built-in documentation server for team communication, managing users, and project resources.
- Search and filter tickets by severity, project component, version, or owner, among others.
- Clear and elegant code highlighting and file comparison to see how files differ and where changes have been made.
Trac is free to use.
8. Monday.com – Bug Reporting Software
Check out our top picks for Monday.com alternatives.
You would love this entry for sure – even if you hate Mondays.
Monday.com provides a unique organizational approach that uses color and placement to help manage a team at a glance. It’s a bug tracking platform designed for all Agile projects to improve team collaboration, track bugs, and transition issues.
Monday.com enables you to filter and prioritize bugs, customize your workflow, use tags to identify any gaps, and foster team communication. Rows, called “pulses”, are added to the relevant board, where you can include comments and file attachments.
Monday.com serves a variety of industries. Some of its major clients include Discovery Channel, Adidas, Fiverr, Uber, Samsung, and Wix.
- Timeline is monday.com’s version of Gantt charts and is ideal for tracking tasks or projects.
- Search through images, updates, projects, and assignments with no date limit.
- Receive real-time notifications via desktop and mobile apps.
- Use color-coded boards to take a glance over projects that are in progress
- Map view is displayed boards that include a physical location.
- Integrates with 36 apps including Slack, Outlook, Microsoft Teams, Dropbox, and Jira.
- Two-factor authentication for your account’s additional security.
- Basic: at $8 per user/month, Forms, Kanban view, Whiteboard collaboration, iOS, and Android apps, Unlimited free viewers, and more.
- Standard: at $10 per user/month, All in Basic, Timeline & Calendar views, Filters, Advanced search, Share boards with guests, and more.
- Pro: at $16 per user/month, all features in Standard, Private boards, Chart view, Formula column, Time tracking, and more.
- Enterprise: All in Pro, Enterprise-scale Automations and Integrations, Enterprise-specific integrations, Enterprise-grade security, and governance, advanced reporting and analytics, and more.
9. Asana – Bug/Issue Management Tool
Check out our top picks for Asana alternatives.
This renowned task management tool, but also works as one of the best issue tracking software, thanks to its dedicated board bug tracking templates. Asana is particularly useful for teams who wish to utilize the best of both worlds – task management and bug tracking.
The bug tracking template is essentially empowered by Asana’s core features that allow for convenient bug reporting, prioritizing, and fixing. The ultimate objective of this template is to streamline the bug tracking process instead of doing it haphazardly.
Using forms, your customers can submit bugs directly to your technical teams, the same way as in a ticket management system.
- Report, track, and prioritize all your bugs using a single template.
- Create a bug tracking form that’s directly connected to your project.
- Integrates with Gmail, Marker.io, and Slack.
- Create custom fields and forms.
- Merge tasks to eliminate duplicate tracking.
- Create visual test plans to see how every step maps out over time.
- Gather bugs from clients who do not have an Asana account.
- Free: Unlimited tasks, projects, activity log, and more.
- Premium: at $10.99, all in Basic, with Timeline, Advanced search and reporting, Custom fields, and more
- Business: at $24.99, all in Premium, with Portfolios, Goals, Workload, Custom rules builder, and more.
- Enterprise: custom quote, all in Business, with SAML, User provisioning and de-provisioning (SCIM), Data export & deletion, and more.
Is your dev team’s backlog full of unfixed bugs? Worry no more, because you can have them all fixed using… Backlog.
Backlog is a web-based bug tracking and project management software specially built for developers. When it comes to filtering reported issues from your log history, Backlog doesn’t cease to impress.
Apart from bug tracking, it also helps in managing IT projects with various other features. These features include sub-tasking, Kanban-style boards, Gantt charts, SVN repositories, Wiki pages, and IP access control.
Backlog has native iOS and Android apps allowing your teams to access reports directly from their phone.
- Devs can collaborate on and release code directly from Backlog.
- Track bugs and tasks using visuals like Boards, Gantt charts, burndown charts, and Git graphs.
- Create custom fields and categories that fit your team’s workflow.
- Share and keep all related project files in one workspace.
- Create parent and child tasks to stay organized.
- Integrates with 14 external apps including Redmine, Jira, Jenkins, and more.
- Host your code securely in the cloud with private repositories.
- Free: includes 10 users, 1 project, and 100 MB of storage.
- Starter: at $35/month – includes 30 users, 5 projects, and 1 GB storage.
- Standard: at $100/month – includes unlimited users, 100 projects, Gantt charts, and 30 GB storage.
- Premium: at $175/month – includes unlimited users, unlimited projects, Gantt charts, Custom fields, and 100 GB storage.
- Enterprise: includes private servers, unlimited projects, and storage.
11. Zoho Bug Tracker
Among the Zoho’s incredible suite of applications comes Zoho Bug Tracker. This is a sub-module of Zoho Project that harnesses the power of task management and makes bug tracking a breeze.
Zoho Bug Tracker was launched back in 2007 and since has been a popular choice for teams looking for an affordable bug tracking solution. It has a web-based interface and just like other Zoho products it is easy to set up and use.
Within its simple UI, you can submit, track, and fix your bugs faster using custom workflows, business rules, and SLAs.
- Create custom fields and workflows for such projects in Zoho’s defect tracking tool.
- Log your billable and non-billable hours using timesheets.
- Integrates with other Zoho products and third-party applications including GitHub, Jira, Google Cloud, and more.
- Host your repositories, see source commits, and make code changes.
- Configure severity and set notifications for new bugs.
- Create your business rules and custom workflow.
- Filter bugs filed based on status, severity, and user.
- Free Plan: includes 1 project, 10 MB storage, and 3 users
- Standard: at $2 per user/month, includes 10 projects, 100 GB storage, 20 project templates, and 6 to 10 users
- Premium: at $3 per user/month, includes unlimited projects, 5 GB storage, 5 project templates, and 15+ users
ReQtest is an all-comprising software quality assurance tool that offers you more than just bug tracking.
It allows developers and testers to collaborate on fixing bugs using the agile board. At times, it can be very difficult for devs to replicate testing scenarios, which causes delays in fixing.
To solve this issue, ReQtest offers a desktop app for capturing bugs with video or images and upload them to ReQtest.
If you’re using multiple bug tracking tools such as Jira, you can import bug reports from a CSV file. You can integrate your Jira projects with ReQtest projects using a Jira add-on. The bugs in ReQtest can be synchronized with Jira issues.
- Preview bug reports without any clicks.
- Charts for visual presentation of bug reports.
- Built-in filters to quickly find specific bug reports.
- Integrate your JIRA projects with ReQtest projects.
- Various visualization features combining different fields to know the status of your bug fixing initiatives.
- Import all your bug reports from a CSV file.
- Create powerful reports by exporting charts to MS Office.
- Professional: at $45 per user/month for 1 to 50 users, at $12 per user/month for 51 to 100 users, and $6 per user/month for 101 – 1,000 users, includes Bug tracking, Agile board, Capture app, Jira integration, Open API
- Enterprise: available on quote. Same as Professional but includes advanced scalability and interoperability
BugHerd is web-based and one of the best issue tracking software built for developers and designers. This tool categorizes issues in four lists: Backlog, To Do, Doing, and Done.
These categories allow teams to stay updated with the status of various tasks. It has a built-in tool that captures a screenshot of the issue including the exact HTML element being annotated. Your team and clients pin feedback to web page elements, for precise locating of issues.
BugHerd also automatically captures the information you need to replicate and resolve bugs, such as the browser, CSS selector data, operating system, and even a screenshot.
You can report bugs on the Kanban-style Task Board, where bugs can be assigned and worked through completion. If you’re also using Redmine, BugHerd can be integrated with it.
- Eliminates manual data entry and redundancy by auto-capturing data used for bug reporting.
- Integrates with GitHub, Basecamp, Slack, and more.
- Client feedback is sent directly to the board along with screenshots, browser, OS & CSS selector data, and more.
- Developers access the issue, and its details, directly on the website.
- Change ownership, status, due dates, attach files or add comments directly via the website using BugHerd sidebar.
- Use tags to organize and group your feedback, issues, and feature requests.
- Standard: at $39/month with 5 members, unlimited projects, unlimited guests, 10 GB storage, and more.
- Studio: at $39/month, 10 members, everything in Standard, along with annotations via browser, 20 GB storage, and more.
- Premium: at $109/month, 25 members, everything in Studio, along with custom logo, 50 GB storage, and more.
- Enterprise: at $45/month, custom number of members, everything in Premium, SSO, 2FA, 99.9% SLA, and more.
If you hate moving e-mails back and forth, then visual feedback tools might come helpful. DeBugMe is one such tool that will allow you to track bugs visually. You can easily annotate the page in view by drawing, highlighting, blacking out certain areas, or even dropping a pin.
DebugMe also offers project management features, making this tool optimal for small teams looking for wide-range solutions. DebugMe contains a Kanban board that keeps developers, testers, and project managers on the same page.
- Annotate the page as you would do on paper, e.g., draw, write, sketch, highlight, pin, and more.
- Integrates with a wide range of other tools, including Jira, Trello, Pivotal Tracker, or Visual Studio.
- Set roles to the team members such as Admin, Developer, or Project Manager.
- Send notifications about tasks and assignments
- Invite your co-workers as team members to your projects to work together
- The feedback toolbar enables you to report the issues right from your website.
- Free: includes feedback tool, Customizable Kanban board, and Support.
- Standard: at $8/month – All in Free, with Priority support, Integration with 10+ bug tracking tools, and more.
- Professional: at $19/month – All in Standard, with 10 Projects and 20 Users
- Enterprise: at $45/month – All in Professional, with 30 Projects and 60 Users
Bugyard is among the best bug tracking software that harnesses the power of visual feedback that helps developers and designers alike. Without such tools, it becomes way too difficult to meet the requirements as well as the expectation of your clients.
Bugyard also provides auto-reporting features that take away redundancies of having to enter bug information to reports. Plus, it enables your clients to provide feedback live on your website. This enables you to get rid of never-ending email threads.
- Get visual feedback from teammates and clients directly on your website.
- Receive instant notifications on Gmail and Slack when receiving feedback.
- Integrates with several external applications including Zendesk, Freshdesk, Trello, Zapier, and Asana.
- Addresses responsiveness issues by displaying a screenshot of your website’s sections exactly as the users see it.
- Automatically gathers user metadata, including URL, browser, OS, screen resolution, etc.
- Collaborate with your teammates and clients within Bugyard.
- Install the program effortlessly using a widget.
- Freelancer: at $11 per month, 2 Users, Unlimited Projects, Unlimited Feedback, Integrations, Email support
- Team: at $22 per month, same as Freelancer with 5 users
- Agency: at $58 per month, same as Team with 15 users
When it comes down to choosing the right bug tracking software, the focus must be on what suits your team the best. There are plenty of open-source free bug-tracking tools available. The paid tools can offer you customization that would fit well to meet your team’s needs.
Hopefully, you will now find it easier to find a suitable bug/issue tracking tool. If you know of other bug tracking tools, feel free to put them in the comments below.
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